Account Development Representative (ADR) Business Support Services
The Account Development Representative (ADR) Team Provides Local and Global Customer Support to EHI Accounts by Handling the Following:
| ACCOUNT MANAGEMENT: | DAMAGE CLAIMS: |
| • Emerald Club Member Support | • Claims Inquiries |
| • Rate Verification | |
| • Researching Reservation & Rental Agreement | BILLING |
| • Apply Account Number to open or closed rentals | • Billing and Invoicing Inquiries |
| • Do Not Rent Customers | • Method of Payment Changes |
| • Global Rental Customer Support | • Receipt Requests |
EXISTING RESERVATION SUPPORT
| • Changing Rental Return Locations | • Vehicle Availability |
| • Long-Term Rentals | • Booking at Sold-Out Locations for Elite Executives |
| • Extensions to Current Open Rentals |
For Faster and Accurate Account Support, Please Remember:
| • Account Name or Account Number | • Use "High Importance" Emails for Emergency Requests Needing Resolution Within 24 hours |
| • Rental Agreement (RA) Number or Reservation Number | • Call Your Sales Executive Directly if Traveler is at the Counter for Immediate Assistance |
| • Traveler Name | • Avoid Adding Personally Identifiable Information ("PII" |
CONTACT INFORMATION:
Hours of Operation: Mon–Fri, 8am – 5 pm CST
Email: AccountSupport@ehi.com
